REFUND AND RETURNS POLICY

Effective Date: January 16, 2025

At Opulentski, we are committed to providing our customers with high-quality products and excellent service. We understand that sometimes you may need to return an item, and we aim to make this process as straightforward and hassle-free as possible. This Refund and Returns Policy outlines the terms and conditions governing returns and refunds for purchases made through our website, opulentski.com. By making a purchase on our site, you agree to the terms outlined below.

1. General Return Guidelines

  • Timeframe for Returns: You may return eligible items within 30 days from the date of delivery. After this 30-day period, we are unable to accept returns except in cases of a valid manufacturer’s warranty claim (refer to section 4).

  • Condition of Returned Items: To be eligible for a return, items must be in their original, unused, and resalable condition. This means they must:

    • Be unopened and in their original packaging, with all original tags, labels, and protective seals intact.

    • Be free from any signs of wear, damage, or alteration.

    • Include all original accessories, manuals, and promotional items that were included in the original package.

  • Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email or a packing slip, to process your return. Without a valid proof of purchase, we may not be able to process your return.

  • Return Authorization: All returns must be authorized by Opulentski before being shipped back. Please follow the steps detailed in section 2 below to obtain a Return Authorization Number (RAN) and specific return shipping instructions.

  • Shipping Responsibility: Unless the return is due to our error (e.g., wrong item shipped, defective product), you are responsible for the return shipping costs. We strongly advise using a trackable shipping method, as we cannot be held responsible for lost or damaged returns that are not tracked properly.

2. How to Initiate a Return

  • Step 1: Contact Customer Support: Email us at info@opulentski.com within the 30-day return window to request a return. Please include the following information in your email:

    • Your order number

    • The item(s) you wish to return

    • The reason for the return (e.g., damaged, defective, wrong item, no longer needed)

    • Photos or videos, if relevant, demonstrating the issue (particularly for damaged or defective items)

  • Step 2: Receive a Return Authorization Number (RAN): Once we receive your request, we will review it and, if eligible, issue you a Return Authorization Number (RAN). We will also provide you with specific instructions on how to package and ship the return. Please allow up to 48 hours for a response from our customer support team.

  • Step 3: Prepare and Ship the Return: Carefully package the item(s) to be returned, ensuring they are well-protected to avoid damage during shipping. Write the RAN clearly and legibly on the outside of the package. Ship the package to the return address provided in your return authorization email. Please note, packages returned without a valid RAN may be refused.

3. Refund Process

  • Inspection of Returned Items: Upon receiving your returned item(s), our team will inspect them to ensure they meet the criteria outlined in Section 1. We reserve the right to refuse a refund if the returned items do not meet these conditions.

  • Refund Approval: If the return is approved, we will process your refund within 7-10 business days of receiving and inspecting the returned item(s).

  • Refund Method: Refunds will be credited to the original payment method used to make the purchase. This may include credit cards, debit cards, PayPal, or other online payment platforms.

  • Partial Refunds: In certain cases, partial refunds may be issued. This can occur if an item is returned damaged due to user error or if certain accessories are missing. In this scenario, we will contact you to discuss before proceeding with a refund.

  • Non-Refundable Items: Some items are not eligible for a refund. Please see section 5 below for a list of non-refundable items.

  • Shipping Costs: Original shipping costs are non-refundable, unless the return is due to our error (e.g., wrong item shipped, defective product). In this case, we will also cover the return shipping costs.

4. Warranty and Defective Items

  • Manufacturer’s Warranty: Many of our products come with a manufacturer’s warranty. The warranty period and terms may vary depending on the product and the manufacturer. Please refer to the warranty documentation that came with your product for specifics.

  • Defective Products: If you believe that you have received a defective product, please contact our customer support team immediately. We will work with you and the manufacturer to determine the best course of action, which may include a repair, replacement, or refund.

  • Warranty Claims: For warranty claims, you may be required to contact the manufacturer directly or follow the guidelines of their warranty policy. Opulentski may assist with facilitating this process if needed.

  • Out of Warranty Items: For items no longer covered by the manufacturer’s warranty, we may be able to provide repair services for a fee. Please contact our customer support team to inquire about potential repair options.

5. Non-Returnable Items

The following items are generally not eligible for return unless they are defective or we have made an error in shipping:

  • Software: Opened or downloaded software is not returnable due to copyright and licensing restrictions.

  • Gift Cards: Gift cards are non-refundable and cannot be returned.

  • Perishable Goods: Perishable items (if any) are not eligible for returns for hygiene and safety reasons.

  • Personal Care Items: Due to hygiene reasons, personal care items (such as headphones, earbuds, etc.) are not returnable if opened or used.

  • Clearance Items: Products marked as “Clearance” or “Final Sale” are not eligible for returns or exchanges unless they are defective upon arrival.

  • Special Order Items: Items that are custom-ordered or specifically tailored to a customer’s specifications may not be returnable.

  • Opened Accessories or Add-ons: If an accessory or add-on has been used or taken out of its packaging, we cannot accept it as a return unless defective.

6. Restocking Fees

  • A restocking fee of 10% may be applied to returns that are not defective or due to an error on our part. This fee covers the cost of processing and handling the returned item.

  • Restocking fees do not apply to items that are returned due to manufacturer’s defects or errors on our end.

7. Exchanges

  • At this time, we primarily offer returns for refunds. If you would like to exchange an item, we recommend returning the item for a refund and placing a new order for the desired product. However, this may vary on a case by case basis depending on the reason for the return, please contact our customer support.

8. Policy Updates

Opulentski reserves the right to modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. Your continued use of our website and purchase of products after any changes indicate your acceptance of the updated policy. It’s advisable to check this policy regularly.

9. Contact Information

If you have any questions or concerns about our Refund and Returns Policy, please contact our customer support team at: