SHIPPING POLICY

Effective Date: January 16, 2025

At Opulentski, we understand the excitement of receiving your new technology, and we strive to make the shipping process as seamless and efficient as possible. This Shipping Policy outlines the terms and conditions governing the shipment of products purchased through our website, opulentski.com. By placing an order on our site, you agree to the terms outlined below.

1. Shipping Methods

Opulentski offers a variety of shipping methods to accommodate your needs and preferences:

  • Standard Shipping: Our standard shipping option is a cost-effective method suitable for most orders and typically takes 3-7 business days for delivery within the contiguous United States.

  • Expedited Shipping: For customers who need their products sooner, we offer expedited shipping options, which usually deliver within 2-3 business days within the contiguous United States. Expedited shipping options will have higher fees associated.

  • Overnight Shipping: In select locations we offer an overnight shipping option. This usually delivers in 1 business day. Please note if an order is placed past a certain time of day, it will likely ship out the following business day.

  • International Shipping: We offer international shipping to select countries. Shipping times and costs will vary based on the destination and carrier. International customers are responsible for any customs fees or duties. Please see the international shipping section for more detail.

  • Local Pickup: In certain instances we may offer a local pickup option. This is not always available. If this is an option it will be displayed at checkout.

Specific shipping carriers used may vary, and you will be notified which one is used with your shipment confirmation. We often use major carriers such as USPS, UPS, and FedEx. The specific carrier can be determined by the customer in certain circumstances.

2. Shipping Costs

Shipping costs are calculated based on several factors:

  • Shipping Destination: The location your order is being shipped to will affect the overall cost.

  • Weight and Dimensions: Heavier and bulkier items will generally incur higher shipping costs.

  • Shipping Method: The specific shipping method selected will influence the shipping cost, with expedited options generally being more expensive.

  • Carrier: Different carriers may have different rates depending on your specific area.

  • Promotions: We may offer free shipping promotions on qualifying orders during certain periods, which will be clearly advertised on our website.

  • Handling Fees: We do not currently charge handling fees, however this could change in the future.

The total shipping cost will be calculated and displayed during the checkout process before you complete your purchase.

3. Delivery Times

  • Estimated Delivery Times: Estimated delivery times are provided as a general guideline only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, such as weather conditions, shipping carrier delays, and customs processing (for international orders).

  • Processing Time: Please note that there is a processing time associated with each order. This period can range from 1-2 business days depending on volume. Processing includes the time between the order being placed and it being packaged and labelled for shipping.

  • Business Days: Delivery times refer to business days (Monday-Friday) and do not include weekends or holidays.

  • Tracking Information: Once your order has shipped, you will receive a shipment confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.

4. Shipping Address

  • Accuracy of Information: You are responsible for providing accurate and complete shipping information, including your name, shipping address, and contact details.

  • Address Verification: Please double-check your address to ensure there are no errors. Incorrect or incomplete address information may result in delays or misdeliveries. Opulentski is not responsible for packages delivered to the wrong address due to customer error.

  • Address Changes: If you need to change your shipping address after placing an order, please contact our customer support team immediately. We will do our best to accommodate your request if the order has not yet been shipped. However, we cannot guarantee address changes once an order has been processed.

  • PO Boxes: Please note that we may not be able to ship to PO Boxes for certain items. If you require shipping to a PO Box, we strongly advise contacting customer support before placing an order.

  • Signature Required: For orders with high-value items, we may require a signature upon delivery for security purposes.

5. International Shipping

  • Availability: We offer international shipping to select countries. The list of available countries will be displayed during the checkout process. Please contact us if you have questions about shipping to a specific location.

  • Shipping Costs: International shipping costs are calculated based on the destination country, weight, dimensions, and chosen shipping method.

  • Customs Duties and Taxes: International customers are responsible for paying all applicable customs duties, taxes, and other fees levied by their country’s customs authorities. These fees are not included in the shipping cost and are the responsibility of the customer.

  • Customs Clearance: Opulentski is not responsible for any delays in customs clearance or any issues that may arise from customs regulations. Please check your country’s customs policies and regulations before placing an order.

  • Delivery Times: International delivery times vary significantly depending on the destination and customs clearance process.

  • Shipping Restrictions: Certain products may be restricted from being shipped to specific countries due to local laws and regulations. It is the customer’s responsibility to check the regulations in your area.

  • Documentation: In certain cases you may be required to provide further documentation to ensure the order reaches you properly. This is not required in most cases. We will contact you if further documentation is required.

6. Order Tracking

  • Tracking Number: Once your order has shipped, you will receive a shipment confirmation email with a tracking number.

  • Tracking Link: You can track your shipment online using the tracking number provided and the carrier’s website.

  • Tracking Support: If you have any issues with tracking your order, please contact our customer support team.

7. Shipping Delays

  • Unforeseen Delays: While we make every effort to ship orders promptly, unforeseen delays may occur due to factors beyond our control, such as weather conditions, shipping carrier disruptions, and supply chain issues.

  • Notification of Delays: In the event of a significant shipping delay, we will notify you by email and provide an updated estimated delivery time.

  • Liability: Opulentski is not liable for any losses or damages resulting from shipping delays caused by external factors.

8. Lost or Damaged Shipments

  • Lost Packages: If your order is lost in transit, please contact our customer support team immediately. We will work with the shipping carrier to investigate and either locate the package or initiate a claim process.

  • Damaged Packages: If your package arrives damaged, please refuse delivery if possible and contact our customer support team immediately. Please take photos of any damage to the box or products.

  • Insurance: If you wish to insure your shipment, please reach out to our customer support team before you place an order.

9. Changes to this Shipping Policy

Opulentski reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We encourage you to review this policy periodically for updates. Your continued use of our website and purchase of products after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please contact us at: